Frequently Asked Questions:

Absolutely. More than 8000 children and young people need computers in our region alone. More than 3000 homes are without an internet connection. Every viable donated computer is put in the hands of a child, and helps to make an internet connection more affordable by freeing up budget.

Your hard disk drive won't be used. We will remove it and install a brand new mass storage device called an 'SSD'. This boosts performance and removes all your information and data from the computer.

No. So if you want to keep your hard disk drive please remove it before you donate it. We cannot guarantee that any content from any device can be preserved or returned.

We have partnered with Veritas Digital Services who wipe all hard drives to an industry approved standard. Any hardware that is disposed of through Veritas is environmentally friendly and compliant with WEEE (2013). By donating to us you are consenting to the permanent and irreversible destruction of any data on the device. To find out more about the excellent services that Veritas Digital Services offer, please click below:

Yes. We won't access the data on your computer as we have no relevant purpose or justification for that. If you donate to us you are consenting to a GDPR compliant removal and destruction of anything stored on that computer.

Yes. Any electronic equipment donated to us will be recycled, or if it cannot be put to use it will be recycled in part form (i.e. RAM and other components) or it will be disposed of by Veritas Digital Services on our behalf in a certified manner to minimise negative or adverse environmental impact. The Cambs Youth Panel is dedicated to preserving the planet and doing everything possible to address the issue of unnecessary waste, avoidable landfill and the longer term issue of climate change.